References

Aspiro was asked to perform high-level benchmarking study to compare competitive landscape of online brokerage companies in CEE region on their product offer, business model, client platform and other distinguishing features of the competitors. Throughout several board meetings Aspiro advises Erste Group on new business opportunities, identified major weak points…

The overall objective of Aspiro was to provide Programme Management and Implementation Support, including to establish basic Reporting Standards and Processes, consolidate work streams, analysis of current programme management and reporting processes and setup of new ones (Reporting, Scope management, Configuration management, Quality management, Risk and Issue Management) and execution…

Our assignment was to unify the processes and rules of providing services to internal and external customers after the merge with Slovak Telekom. We provided help to map, consolidate and redesign processes of entering and processing requests for IVR contact centers, customer servicing via sales channels, issuing customer credit notes…

Aspiro was asked to lead project that would in a very short time frame prepare, launch and pilot outbound micro campaigns to x-sell and up-sell existing customer base. We covered definition of overall business concept (incl. channels, processes, target clusters) and microsegments / clusters based on approved hypotheses. We coordinated…

Aspiro was asked to provide support with initial analysis of market potential in APAC countries, evaluate the current client performance on those markets and facilitate brainstorming workshops about new business development ideas based on provided potential analysis with focus on the revenue potential and market outlook. We identified key markets…