Lenovo – Service experience – Benchmarking Study

Lenovo – Service experience – Benchmarking Study 560 213 ASPIRO

The benchmarking study presented a summary of customer experience using various perspectives which could be used as a starting point in setting up a service model for smartphones. Aspiro captured key differentiators by analysing customer experience from available competitors’ communication paths (website, call centre, chat, email, apps, etc.) and contact points (brand stores, service points, Telco reseller).

Privacy Preferences

When you visit our website, it may store information through your browser from specific services, usually in the form of cookies. Here you can change your Privacy preferences. It is worth noting that blocking some types of cookies may impact your experience on our website and the services we are able to offer.

Click to enable/disable Google Analytics tracking code.
Click to enable/disable Google Fonts.
Click to enable/disable Google Maps.
Click to enable/disable video embeds.
Our website uses cookies, mainly from 3rd party services. Define your Privacy Preferences and/or agree to our use of cookies.