The aim of the project was to optimize the existing processes within the life situation “Mandate certificates” in the Security Department in the Section of Informatics, Telecommunications and Security. Life situation “Mandate certificates” describes the provision of services by employees of the Ministry of the Interior of the Slovak Republic who, on the basis of a list of authorizations (issued by the National Security Office), are authorized to sign official documents. The so-called Mandate certificate issued by the Security Department at the Section of Informatics, Telecommunications and Security, serve for documents signing. The processes mainly cover the life cycle management of the Mandate Certificate, such as scheduling applications, accepting certificate applications, issuing, and revoking certificates, etc. As part of the project, Aspiro mapped the current situation and proposed optimization opportunities that would lead to a lower administrative burden on the staff of the Security Department and to a reduction in costs thanks to a more efficient registration of products and services by the Security Department. As part of the project, Aspiro also assisted in the implementation of the pilot issuing of mandate certificates through a newly created process.
Description of actual services provided by the staff within the assignment:
Aspiro was responsible for the following activities in the project of optimization of life situation processes “Mandate Certificates”:
- Description of AS-IS:
o description and design of the life situation in BPMN 2.0 notation
o description and design of processes in BPMN 2.0 notation
o design of collaboration diagrams
o defining optimization opportunities - Proposal of TO-BE:
o description and design of the life situation in BPMN 2.0 notation
o description and design of processes in BPMN 2.0 notation
o design of collaboration diagrams
o defining business requirements
o defining business services
o defining use cases
o defining the implementation plan and schedule
o support in creating training materials - Support in the pilot issuance of mandates
Client Testimonial:
„Aspiro team was responsible for the process optimization of Mandate certificates in the Security Department. The project activities and the deliverables were delivered with overall quality that have confirmed their professional work. The structured approach and time-efficient delivery by Aspiro team contributed to client satisfaction and hasle-free implementation of new optimized processes. Cooperating with Aspiro became a great asset to us and laid a solid foundation for the future realization of the following projects.”
Jozef Kavec, Director