crisis management and instant response

  • focus on how to safely bring people back to work
  • assess how you responded  to crisis to date and identify areas for corrections.
  • try to capture organisational insights / maximize use of available data / make them available for carrying out corrective measures  on the go

brand and strategy in shifting markets

  • accelerated digital transformations  / identification of gaps in IT infrastructure & digital skills & capabilities
  • Accessing changing own competitive landscape / understanding impact on customers longer-term going concerns around shifts in core markets or business models as a result of the pandemic
  • Framing threats and new opportunities
  • Protecting growth and profitability through scenario planning

changing customers behaviour

  • understand market trends are changing social life, interpersonal behaviour, mobility patterns, technology and regulations / behaviour change has been catalysed / some shifts are permanent / marketplace early acknowledgement will trigger more fundamental changes in upcoming period
  • Make sure you upto speed as digital adoption gradually increasing and more consumers shifting to digital platforms for day-to-day needs /
  • Be-aware of change in purchasing behaviour towards value-based purchasing and online shopping.
  • Re-think how to approach growing need for long term digital engagement that is to gradually replace obsolete loyalty schemes
  • Understand emotional value coming from surging recognition of health and sustainability topics

empowered operations and supply chain protection

  • Accelerate shifting from top-down decisions to more empowered teams guided by purpose & driven by data
  • Use smart robots that went digital & smarter / user easier installation to reduce OPS burden
  • Re-thinking alternative supply chain scenarios to mitigate outages / prepare for customer allocations & pricing strategies

workforce in new normal

  • key to sustain the company’s performance is speeding up internal digitization / shift focus on the employee / elevate experience / connecting employees remotely is only start
  • Ensure data sharing and strategic company wide communication / accent on health preservation & safety first
  • Start exploring  long-term motivation and engagement of remote workers, to preserve the company’s existing performance and future financial health.​
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